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Frequently Asked Questions

What are the license terms?

A separate license is needed for each individual user who is using the app.

You can install your copy of Multi Rename Tool on up to 5 of your computers (at home and at work) as long as you are the one using the app.

If you are buying Multi Rename Tool for a company, you need one license for every person in your company who will be using Multi Rename Tool.

Free updates?

Each product purchase gives you a license to use the current version of the program forever and includes free updates to your version of Multi Rename Tool.

After the release of a major version (for example 2.0, 3.0) you may wish to renew your license to obtain free updates.

Your existing version will continue to work, but we're confident that you'll want to take full advantage of our latest enhancements.

Money back guarantee?

A full refund of the entire purchase amount will be done under the following conditions:

Money back guarantee applies only to one-time license payments and upgrades, not to recurring monthly subscriptions.
We might ask for a chance to resolve the issue before refunding your purchase.
We can only process refunds for orders within 30 days of the purchase date.
You agree to immediately stop using refunded products or services.

Multi Rename Tool support?

You can always send any support requests, bugs or general feedback to and we'll try to get back to you as soon as possible.

Paying customers will always have priority support for any issues they might encounter.